ANSWERS TO COMMON QUESTIONS AND ISSUES YOU'LL FIND BELOW:
Do I have the right setup? | Are my browsers ready for online courses?
The course doesn't launch! | The course is too slow, gets stuck or I lost progress!
How do I print the certificate? | I know someone who can't login.
PLEASE SCROLL DOWN
Do I have the right setup?
TrojanLearn works with the following computers and browsers:
Troubleshooting Tip 1: Make sure your operating system and browsers are up-to-date.
Are my browsers ready to display
Many courses and documents on TrojanLearn require the following plug-ins:
Troubleshooting Tip 2: Make sure your browser and plug-ins are updated on your computer. You may be prompted when launching courses.
Troubleshooting Tip 3: Adobe Flash is not supported on mobile devices. Please launch online courses on a computer.
The course doesn't launch!
It's stuck at "Loading title. One moment please..."
If you are seeing a message "Loading title. One moment please..." that appears to be stuck after clicking the Launch button, it means that your pop-up blocker is preventing the course from opening in a new window.
Chrome, Firefox or Internet Explorer on Windows:
Safari on a Mac:
The course is too slow, gets stuck or I lost progress!
Try these three simple steps to tune up your computer and optimize performance.
Troubleshooting Tip 4: Tried everything? Have you tried using a different computer?
How do I print the certificate?
Also, the course seems to have disappeared from my transcript.
FOR MOST USC-DESIGNED COURSES (e.g. HIPAA, Grants Management Training, P-Card, Travel Card, etc.)
The good news is, the course did not disappear! It moved to the completed section of your transcript. Here's how to locate it and print the certificate:
Note: If option to print certificate is not available, user may print the Training Details page as support document to show completion of training.
FOR VENDOR-DESIGNED COURSES (e.g. SkillSoft, Lynda, LawRoom, CampusClarity, etc.)
I know someone who can't login
and receives a Single Sign On error. Here's what I know...
This person is a new USC faculty, staff or student:
It normally takes a few days for a new account to be setup. They can continue to wait or contact us at email@example.com or 213.740.8648 for immediate assistance.
This person is a medical resident or fellow and needs to take the HIPAA training.
They should take the HIPAA training on Healthstream at http://healthstream.usc.edu. They can email HelpDesk@med.usc.edu for assistance. Medical students can take HIPAA on TrojanLearn. Please go to http://ooc.usc.edu/hipaa-privacy-education-program for more information.
They are a volunteer faculty or guest of USC.
Please email us at firstname.lastname@example.org and provide us with their full name, department and the title of the training they need to take. If they need to take HIPAA, please direct them to http://ooc.usc.edu/hipaa-privacy-education-program for the appropriate training site.
Can't find the answer you need?
Please contact us and we'll be happy to help you.